Zellige Tiles FAQ
Zellige Tiles
Our glazed Zellige tiles are made using time-honoured techniques. Each tile begins with hand-kneaded clay, shaped by eye or pressed into a mould, then dried in the sun and fired in traditional kilns. Glazing is done in small batches, resulting in natural variation, texture, and luminous reflection. Irregular edges and tonal shifts are not imperfections—they’re the hallmark of true craftsmanship.
Handmade tiles offer depth, texture, and individuality that machine-made tiles can’t replicate. Each one is slightly different—alive with character and the mark of the maker. While machine-made tiles prioritise uniformity, handmade pieces bring warmth, emotion, and timeless beauty.
Yes. Our handmade and reclaimed tiles are often chosen by interior designers and architects for contemporary spaces. They bring depth and natural texture, adding quiet character to clean, modern interiors.
We don’t mass-produce. Every tile is crafted by hand or reclaimed from historic buildings, using traditional materials and methods. Each one carries a story—designed to bring authenticity, artistry, and depth to your space.
We don’t mass-produce. Every tile is crafted by hand or reclaimed from historic buildings, using traditional materials and methods. Each one carries a story—designed to bring authenticity, artistry, and depth to your space.
Yes—and that’s their beauty. Expect natural variation in tone, texture, and finish. These subtle differences reflect the artisanal process and give each installation a one-of-a-kind character.
Slightly. Small variations in size and shape can occur due to the natural drying process, adding to the authentic, hand-crafted appeal of Zellige tiles.
Sealing and Installation
Generally, no. Glazed tiles are non-porous. However, if your tiles feature exposed terracotta sections, those unglazed areas should be sealed to protect against staining.
We recommend using a breathable impregnating sealer such as Ecoprotec. Apply after the adhesive has dried and before grouting. Allow the first coat to cure overnight, then apply additional coats every two hours until the tile is fully saturated. Always seal before grouting to prevent pigment staining, and finish with one final coat after cleaning.
Allow at least 24 hours after the final coat before using the space to ensure full curing and lasting protection.
Ordering, Samples & Delivery
Yes. Samples can be ordered directly from each product page. We always recommend sampling before placing a full order.
We ensure samples are representative, but variation is natural. Handmade glazes and kiln-fired finishes create subtle shifts in tone and sheen that make each batch unique.
Samples are usually dispatched within 2–3 working days via courier or Royal Mail. Delivery times may vary slightly during busy periods.
In-stock tiles typically dispatch within 3–5 working days. Made-to-order tiles are crafted and delivered within 6–7 weeks. If you’re working to a tight deadline, please contact us to discuss faster options.
Yes. We regularly ship worldwide. For European customers, our operations in Spain ensure smoother and faster transport.
Samples are securely boxed, and larger orders are palletised for safe delivery. Every order is handled with care—if damage occurs, we’ll resolve it quickly.
Measure your space in square metres and add 10–15% for cuts and spares. For intricate layouts, add slightly more. Our team can assist with precise calculations.
Bespoke & Custom Orders
Yes. We offer bespoke services for custom glazes, patterns, and sizes. Our artisans can create a design tailored to your project’s requirements
Simply contact our team by email or phone. We’ll guide you through each step—from design and sampling to production and delivery.
Please let us know within 48 hours of delivery with photos if applicable. We’ll review and resolve the issue swiftly with replacements or credit.
Yes. You’ll receive tracking information as soon as your tiles are dispatched.
Yes. You’ll receive tracking information as soon as your tiles are dispatched.
Care & Cleaning
Glazed tiles can simply be wiped with warm water or cleaned using a soft mop and pH-neutral cleaner. Avoid abrasive pads that could dull the surface.
No. Harsh cleaners can damage the glaze or affect sealants (where used). Always use mild, pH-neutral products.
Most glazed tiles don’t require resealing. If your tiles include exposed terracotta, reseal every 1–2 years to maintain protection.
Glazed sections won’t stain, but if any raw terracotta is exposed, use Ecoprotec’s specialist products for stain removal and protection.
Use felt pads under furniture and avoid dragging heavy objects. In high-traffic areas, rugs can help protect and soften wear.
Yes. Zellige and glazed tiles perform beautifully in bathrooms, kitchens, and outdoor spaces. Their durable glaze makes them ideal for moisture-prone environments.
Yes. All our tiles are suitable for underfloor heating, provided temperature changes are gradual.
