Reclaimed Tiles FAQ
Reclaimed TIles
Our reclaimed tiles are authentic encaustic cement tiles, carefully salvaged from historic buildings across Spain and beyond. Each piece bears its own patina, markings, and gentle wear — a reflection of age, provenance, and craftsmanship. Unlike new tiles, no two are ever the same, bringing unmatched depth, character, and soul to your space.
Handmade tiles hold an artistry and individuality that machines can’t replicate. Every tile carries subtle irregularities, creating texture and personality underfoot. While machine-made tiles offer uniformity, handmade pieces add emotion and quiet luxury — the hallmarks of timeless design.
With proper installation and care, reclaimed tiles can last for generations — many already have. Sourced from centuries-old floors and walls, they continue to age beautifully, combining natural resilience with enduring elegance.
Absolutely. Our tiles are chosen by designers, architects, and homeowners who value authenticity in contemporary spaces. Whether complementing clean lines or layered into eclectic schemes, our collections add texture, warmth, and timeless integrity.
We don’t mass-produce. Each Maitland & Poate tile is either hand-restored from a historic site or handmade by artisans using time-honoured techniques. Every piece carries provenance, irregularity, and a sense of purpose — crafted to elevate interiors with quiet distinction.
Yes. Every tile in our collection is either reclaimed or handmade using traditional methods. We work directly with skilled craftspeople, ensuring every piece meets our standards of authenticity, character, and enduring quality.
Yes. Every tile in our collection is either reclaimed or handmade using traditional methods. We work directly with skilled craftspeople, ensuring every piece meets our standards of authenticity, character, and enduring quality.
Yes. Every tile in our collection is either reclaimed or handmade using traditional methods. We work directly with skilled craftspeople, ensuring every piece meets our standards of authenticity, character, and enduring quality.
Sealing & Installation
Yes. Like natural stone or terracotta, reclaimed encaustic tiles are microporous and should be sealed to protect against moisture and staining.
We recommend a breathable impregnating sealer, such as Ecoprotec (or a similar brand). Apply sealant once tiles and adhesive are dry, before grouting. The first coat should cure overnight, followed by additional coats every two hours until saturation. Once sealed, grout carefully, clean, and apply a final coat.
Yes. Choose from a natural matte, soft sheen, or high-gloss finish depending on the look you want to achieve.
Allow at least 24 hours after the final coat before walking on or using the area. This ensures the seal has cured for long-lasting protection.
Ordering, Samples & Delivery
Yes. Samples can be ordered directly from each product page. We always recommend sampling before committing to a full order.
Samples are representative, but variation is inherent to reclaimed materials. Subtle differences in tone and patina are part of their beauty — once laid, they create a layered, harmonious finish.
Samples are typically dispatched within 2–3 working days via courier or Royal Mail. Delivery times may vary during busy periods or for international orders.
In-stock reclaimed tiles ship within 3–5 working days. If stock is held in Spain (noted on product pages), delivery is typically 3–4 weeks.
Yes. We regularly ship across Europe, the US, the Middle East, and beyond. For international quotes, contact us with your destination and tile selection. Our operations in Spain ensure smooth transport within Europe.
All tiles are packed with reinforced boxes and protective materials. Larger orders are palletised. In the rare event of damage, contact us within 48 hours — we’ll resolve it promptly.
Measure your area in square metres and add 10–15% for cuts and spares. For patterned layouts, add a little more. Our team is always happy to help with calculations.
Please see our Returns Policy for full details.
Bespoke & Custom Orders
Yes. We often source specific designs and can cut antique materials to create bespoke shapes or entirely unique floors. Get in touch with our team to discuss your vision.
Simply contact us by email or phone. We’ll guide you through the process — from concept to final production — ensuring every detail is crafted to your specification
Please contact us immediately. We’ll review and resolve the issue swiftly, sending any missing items or arranging alternatives.
Once dispatched, you’ll receive tracking details via email to follow your order’s journey
Care & Cleaning
Clean using a non-abrasive mop and pH-neutral products. Ecoprotec offers an excellent aftercare range, but any neutral cleaner will suffice.
No. Avoid harsh or acidic products, which can damage the tile surface and affect the sealer’s performance.
Resealing frequency depends on traffic and use. In high-traffic areas, reseal every 1–2 years. Even unsealed, reclaimed tiles will continue to age beautifully — it’s part of their story.
Use felt pads beneath furniture and avoid dragging heavy objects. Rugs can help protect high-traffic areas while adding warmth and texture.
Regular cleaning with neutral products and periodic resealing will maintain their surface. Avoid harsh chemicals to preserve the natural finish.
Yes. All our tiles are suitable for wet areas when properly sealed to prevent staining and ensure durability.
Yes, provided they are sealed correctly. Our tiles perform beautifully in external settings when maintained appropriately.
Yes — ideal for splashbacks, worktops, and floors. Just ensure proper sealing to protect against moisture and stains.
Yes. All Maitland & Poate tiles are compatible with underfloor heating. We recommend gradual temperature changes rather than sharp fluctuations to protect both the tiles and substrate.
